Shipping Policy
Christmas and New Years Updates:
Australia/NZ Christmas cut-off shipping dates to estimate delivery before Christmas: 15th of December 2024. Please note we can not guarantee your orders will be arriving before Christmas due to the delayed information below.
Rest of World Christmas cut-off shipping dates to estimate delivery before Christmas: 1st of December 2024. Please note we can not guarantee your orders will be arriving before Christmas due to the delayed information below.
As we approach the holiday season, please note that our carriers are experiencing a high volume of orders. As a result, shipping times may be longer than usual, and the delivery time frames provided are estimates that may not always be accurate.
We kindly ask for your patience and understanding during this busy time. While we will do our best to ensure your orders are processed and shipped promptly, please allow for possible delays due to the increased demand on shipping services.
We recommend placing orders as early as possible to avoid any disruptions to your holiday plans.
------------------------------
All orders are shipped from our warehouse in Sydney, Australia. Please allow 2-3 business days for dispatch from our warehouse. Our shipping times are estimated guides only. Please understand that these are approximate and may vary depending on various factors. Business days refer to Monday to Friday and exclude NSW, Australian Public Holidays
Domestic Orders - Australia
|
SHIPPING METHOD |
DELIVERY TIME* |
DELIVERY COST |
|
STANDARD |
2 - 8 BUSINESS DAYS |
$9.95 AUD |
|
EXPRESS |
1 - 4 BUSINESS DAYS |
$14.95 AUD |
Australian Orders Shipping Details:
To ensure a smooth delivery experience, please take note of the following shipping guidelines:
Delivery Times: Our delivery times are stated in business days, providing you with the best estimated arrival window these are guidelines only. Please bear in mind that during peak seasons, shipping carriers may experience delays beyond our control.
Pre-Order Items: Items purchased on pre-order may have varying shipping times as specified in the product information. Kindly refer to the indicated date for more precise delivery estimates.
Signature Requirement: For added security, express parcels require a signature upon delivery. However, you have the option to authorise the carrier to leave the parcel in a safe location. Please note that in such cases, Earls Collection cannot be held liable for any missing parcels.
Standard Parcels: These sent authority to leave - so please ensure if you select standard shipping there is a safe place for the parcel to be left if you are not at home to collect it. Please note that in such cases, Earls Collection cannot be held liable for any missing parcels.
Contact Us: Should you have any queries or concerns regarding your order, feel free to reach out to our dedicated customer service team at support@earlscollection.com
Rest of the World - International
NEW ZEALAND
|
SHIPPING METHOD |
DELIVERY TIME* |
DELIVERY COST |
|
STANDARD |
3 - 7 BUSINESS DAYS |
$15.00 AUD |
|
EXPRESS |
2 - 3 BUSINESS DAYS |
$30.00 AUD |
USA, U.K and JAPAN
|
SHIPPING METHOD |
DELIVERY TIME* |
DELIVERY COST |
|
STANDARD |
5 - 14 BUSINESS DAYS |
$25.00 AUD |
|
EXPRESS |
3 - 5 BUSINESS DAYS |
$60.00 AUD |
ROW (Rest of World)
|
SHIPPING METHOD |
DELIVERY TIME* |
DELIVERY COST |
|
STANDARD |
7 - 21 BUSINESS DAYS |
$25.00 AUD |
|
EXPRESS |
3 - 7 BUSINESS DAYS |
$60.00 AUD |
International Orders Shipping Details:
For our valued international customers, here are the important shipping details:
Delivery Times: International delivery times are also stated in business days. Orders placed before 2PM AEDT will be dispatched on the same day, while those placed after the cut-off time will be processed the following business day
Customs Duties and Taxes: Taxes are included in the product price for most countries, eliminating any surprises at checkout. However, some orders may incur additional duties and fees based on the recipient country's regulations. Please ensure you're aware of your country's duty/tax thresholds to avoid any unexpected charges. If you refuse customs duties after the parcel has been shipped we cannot issue refunds for parcels in such circumstances.
Unclaimed Parcels: In the event that a parcel is not claimed or refused by the receiver, the carrier will attempt re-delivery. However, if re-delivery arrangements cannot be made by the carrier's cut-off time, the parcel may be abandoned or destroyed by local authorities. Unfortunately, Earls Collection cannot issue refunds for parcels in such circumstances.
Pre-Order Items
If you have ordered a pre-order item the time frame for delivery on that is outlined in the product description - please check there before enquiring with us.
Pre-order timeframes are not exact, instead these are estimated timeframes of dispatch and could be subject to change.
Pre-orders are unable to be updated once order is complete, sorry for any inconvenience.
Delivery Process
Your parcel is tracked by the courier company.
If your parcel is missing please check the tracking and get in touch with the courier company in the first instance. If the courier company has attempted delivery/held the parcel as they were unable to deliver you need to contact them to locate your parcel. It is the customers responsibility to track the item and check for this information.
If your parcel is delivered and there is proof of delivery at the address you gave at the time of order, then is consequently stolen, we are not liable to replace or refund your shipment.
We need to be notified if it is over a month and you still haven't received your parcel - to launch an investigation. The courier company will provide us with proof of delivery with photographs.
If parcels are delivered and you can't locate the parcel you need to contact us within 10 working days of the delivery date so we can assist and obtain proof of delivery to launch an investigation. If 10 working days have passed since delivery then we won't be able to assist.
If your parcel is returned to us due to an incorrect address or multiple attempted delivery's - we cannot guarantee that the items can be redirected to you due to the popularity of items and will offer a store credit in this instance less the cost to have the item returned to us.